Customer Success Engineer

Function

🎯 Customer Success

You guide customers through the onboarding process and ensure that their dashboards, alerts and reports are set up correctly
You understand customers' business processes and demonstrate how our platform improves their efficiency and insight.
You proactively advise customers on optimisations, new features or improvements in their data monitoring.
You actively monitor how customers use the platform and identify opportunities for training or optimisation.

🛠️ Customer Support

You are the first point of contact for platform questions, issues or deviations in data flows.
You analyse reports, check sensor data, dashboards and configurations, and provide customers with prompt assistance.
You log and manage tickets, follow them up and communicate transparently about status and solutions.
You work closely with technical teams (engineering, field teams, installation partners) to resolve issues correctly.

🔧 Operational support for the Calculus platform

You monitor platform performance and report deviations or technical bottlenecks.
You help test new functionalities and ensure that customers are well informed about them.
You actively contribute ideas for process improvements within support, onboarding and customer communication.

Technical automation & internal tooling.

You help build smart solutions around our platform. We resolve many customer queries or integrations not only through configuration, but also through small tools, scripts or automations.

You develop or improve internal tooling to handle customer queries faster and more efficiently.
You write small scripts or utilities to analyse data, check configurations or test integrations.
You help set up technical workflows for onboarding new customers or devices.
You work with engineering to automate repetitive support tasks.
You contribute ideas on how we can make our support and integration processes technically smarter.

Profile

You are customer-oriented, have strong communication skills and derive energy from helping people.
You have an affinity with technology, digital tools and (preferably) industrial or technical environments.
You can translate technical information into understandable language for customers.
You are organised and enjoy clear administration and follow-up.
You think along, ask questions and take ownership of customer issues.
Relevant experience in customer support, customer success, IT support, field support or industrial digitisation is a plus.

Offer

A place in a team where autonomy and collaboration go hand in hand.
The freedom to help shape your role; we build things together.
An environment where technical expertise and human connection come together.
A challenging role in a rapidly evolving technological sector.
The chance to help organise major events and festivals behind the scenes.
An informal atmosphere, including Wednesday chips, Friday drinks and afternoon walks.
Flexible working hours and a culture that respects your private life.
A permanent full-time contract.
A competitive salary package including:
- Meal vouchers
- ADV days
- Holiday and end-of-year bonus
- Hospitalisation and group insurance