Are you already a customer?
Are you already a customer?
Calculus offers two levels of support for its services:
Standard Support & Premium Support
| Feature | Standard Support | Premium Support (Add-On) |
| Platform uptime | Best effort | 99.9% monthly uptime |
| API availability | Best effort | 99.9% monthly uptime |
| Access to support | ✔ Via email or the support portal | ✔ Priority access |
| Support for usage queries | ✔ | ✔ |
| Technical support for incidents | ✔ | ✔ |
| Support availability | During normal office hours | Extended support hours |
| Handling of support requests | Best effort | Priority handling |
| Access to technical specialists | – | ✔ |
| Proactive follow-up / technical advice | – | ✔ |
| Service reviews | – | Optional |
Standard Support is included with Calculus’s services and provides support for queries, incidents and use of the platform via the available support channels.
Premium Support is an optional add-on that may include more comprehensive support, priority handling of support requests and an uptime guarantee. The exact terms and conditions are set out in a separate service agreement or order form.