Smart site cabin - troubleshooting

See this list of possible solutions.

• The power is not turned on.
• The energy meter connection has contact errors or is incorrect.

• Turn on the power supply.
• Check the wiring of the energy meter.
• Check that the L3 and N of the energy meter are receiving power.

• The power is not turned on.
• The power supply is not connected properly or it has contact errors.

• Turn on the power supply.
• Check the wiring of the power supply.

• The power is not turned on.
• The power supply is connected improperly or it has contact errors.

• Turn on the power supply.
• Check the C04's wiring.
• Check that the power connector of the C04 is fully inserted.

• There is a problem with the C04.

• Reset the device. See “Resetting the C04” in this manual.

• There is a reception problem.
• There is a problem with the SIM card.
• There is a problem with the C04.

• Ensure correct positioning of the antenna with respect to cell phone masts and nearby structures.
• Make sure the antenna is connected correctly. Is the antenna cable marked 'LTE' connected to the 'LPWAN' connector of the C04?
• Check the SIM card
• • Turn off the power and open the measurement solution cabinet.
  • Disconnect all wiring from the C04.
  • Using a small flathead screwdriver, detach the unit from the DIN rail and remove the unit from the cabinet.
  • Using a small flathead screwdriver, press lightly on the SIM card. It will spring up so you can pull it out. Carefully pull out the SIM card.
  • Remove any dirt or grease from the contact points on the SIM card. Use Isopropanol if necessary.
  • Reinsert the SIM card using the same small screwdriver.
  • Replace and reconnect the unit according to “Connection of the C04” of this manual.
  • Screw the cabinet shut and turn on the power.
  • Wait for 5 minutes if the Status LED does now turn green.
• Resetting the unit. See “Resetting the C04” in this manual.

• There is a problem with the Modbus cabling between the C04 and the Eastron.
• There is a Modbus settings problem on the Eastron or the C04.

• Check the connections of the connectors of both devices.

On the C04, the connections on the connector are from left to right: A (+), B (-), GND.

Image: connection Modbus C04

Image: connection Eastron CDM72D-M

• Check the Eastron's Modbus settings.
• Default settings in this application are:
• • Baud rate: 9600 bps
  • Parity bit: none
  • Stop bits: 1
  • Slave address: 1

• Check the gateway settings or create a ticket if you do not have sufficient permissions to do so.

• There is a problem with the connection of the temperature sensor.

Please note that the essentials version does not have a temperature sensor.

Check the connections of the connector and verify that it is fully and properly inserted.

Image: Connection of the temperature sensor

• You don't have a Premium version of the smart site cabin.
• The door contact sensor is incorrectly installed or defective.
• There is a problem with the sensor connection.

• If you do not have the Premium version with door monitoring, please create a ticket to update your subscription.
• Using a voltage meter, measure between the “-” or GND of the +24V power supply and the oncoming connection of the door contact.
• If the door is closed you should be measuring +24V here. If this is not the case, make sure the door contact is placed correctly.
• Replace the door contact if necessary.