Smart site cabin - troubleshooting
1
.
Introduction
See this list of possible solutions.
2
.
The screen of the Eastron energy meter does not light up
Possible causes:
- The power is not turned on.
- The energy meter connection has contact errors or is incorrect.
Possible causes:
- Turn on the power supply.
- Check the wiring of the energy meter.
- Check that the L3 and N of the energy meter are receiving power.
3
.
The LED of the +24V power supply does not light up
Possible causes:
- The power is not turned on.
- The power supply is not connected properly or it has contact errors.
Possible solutions:
- Turn on the power supply.
- Check the wiring of the power supply.
4
.
The green Power LED of the C04 is turned off
Possible causes:
- The power is not turned on.
- The power supply is connected improperly or it has contact errors.
Possible solutions:
- Turn on the power supply.
- Check the C04's wiring.
- Check that the power connector of the C04 is fully inserted.
5
.
The green Power LED of the C04 appears, but the Status LED remains off
Possible causes:
- There is a problem with the C04.
Possible solutions:
- Reset the device. See “Resetting the C04” in this manual.
6
.
The Status LED of the C04 remains red
Possible causes:
- There is a reception problem.
- There is a problem with the SIM card.
- There is a problem with the C04.
Possible solutions:
- Ensure correct positioning of the antenna with respect to cell phone masts and nearby structures.
- Make sure the antenna is connected correctly. Is the antenna cable marked 'LTE' connected to the 'LPWAN' connector of the C04?
- Check the SIM card
- Turn off the power and open the measurement solution cabinet.
- Disconnect all wiring from the C04.
- Using a small flathead screwdriver, detach the unit from the DIN rail and remove the unit from the cabinet.
- Using a small flathead screwdriver, press lightly on the SIM card. It will spring up so you can pull it out. Carefully pull out the SIM card.
- Remove any dirt or grease from the contact points on the SIM card. Use Isopropanol if necessary.
- Reinsert the SIM card using the same small screwdriver.
- Replace and reconnect the unit according to “Connection of the C04” of this manual.
- Screw the cabinet shut and turn on the power.
- Wait for 5 minutes if the Status LED does now turn green.
- Resetting the unit. See “Resetting the C04” in this manual.
7
.
The C04 is online in the portal but the current readings are missing
Possible causes:
- There is a problem with the Modbus cabling between the C04 and the Eastron.
- There is a Modbus settings problem on the Eastron or the C04.
Possible solutions:
- Check the connections of the connectors of both devices.
On the C04, the connections on the connector are from left to right: A (+), B (-), GND.
Image: connection Modbus C04
Image: connection Eastron CDM72D-M
- Check the Eastron's Modbus settings.
- Default settings in this application are:
- Baud rate: 9600 bps
- Parity bit: none
- Stop bits: 1
- Slave address: 1
- Check the gateway settings or create a ticket if you do not have sufficient permissions to do so.
8
.
The C04 comes online in the portal but temperature values are missing
Possible causes:
- There is a problem with the connection of the temperature sensor.
Please note that the essentials version does not have a temperature sensor.
Possible solutions:
Check the connections of the connector and verify that it is fully and properly inserted.
Image: Connection of the temperature sensor
9
.
The C04 comes online in the portal but the value of the door contact does not change when opening/closing the door
Possible causes:
- You don't have a Premium version of the smart site cabin.
- The door contact sensor is incorrectly installed or defective.
- There is a problem with the sensor connection.
Possible solutions:
- If you do not have the Premium version with door monitoring, please create a ticket to update your subscription.
- Using a voltage meter, measure between the “-” or GND of the +24V power supply and the oncoming connection of the door contact.
- If the door is closed you should be measuring +24V here. If this is not the case, make sure the door contact is placed correctly.
- Replace the door contact if necessary.